BUILDING-HIGH-PERFORMING-TEAMS5 MIN READ
Use SBI to Protect Dependability
Use Situation-Behavior-Impact to address a missed team commitment clearly and fairly.
Theo T Data analyst S Situation B Behavior I Impact Dependability moment 20 sec The context Theo is talented and overloaded. The team still needs the QA handoff to land on time because downstream work depends on it. SBI lets Jordan address the commitment without making Theo defend his character. 2 missed sprint handoffs 1 day lost by analytics each time
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