Use the Listener's Words
Translate a technical answer into the listener's existing vocabulary and concern.
Maya needs to answer the hospital director's concern in plain language without losing the mechanism. The director asks whether the shift-swap tool is broken. Is it broken? fromBottom Maya needs the director's frame, then the mechanism. fromTop No, the constraint propagation service is behaving as designed. This is precise for engineers, but it does not answer the director's operational concern. It is not broken; it is checking whether that swap leaves another unit uncovered, like moving one person in a staffing puzzle. This uses the listener's broken/not broken frame, explains the mechanism, and gives a structural analogy. It rejects the…
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