Use the Reader's Job as the Dictionary
Use audience tasks to choose plain-language substitutions for technical terms.
The best dictionary is the reader's next action. Why terms do not have one perfect plain-English replacement A technical term usually compresses mechanism, constraints, and history. If you replace it with one generic synonym, you may make the sentence simpler but less true. The better move is to ask what the reader needs to do with the information. A support agent needs symptoms and troubleshooting steps. A buyer needs impact and risk. A technical peer may need the exact mechanism. How to choose the level Start with the concrete behavior: what changes, what the user sees, what fails, or what…
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