USER-RESEARCH5 MIN READ
Probe Without Putting Words In
Use neutral probes to clarify meaning without inserting the researcher's interpretation.
Dev D Claims specialist 1 Clarify 2 Context 3 Meaning The moment 20 sec Ambiguous emotion Dev says a screen makes him nervous. You need to understand the word without contaminating it. Emotion is a signal, but the researcher must not define it for the participant. loaded word possible interpretations The formula 1 min
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in