Interpret card sort patterns into IA hypotheses and validation steps.
The team needs to reorganize a crowded admin settings area where users cannot find SSO, API keys, billing contacts, or approval rules. Card sort interpretation: clusters, splits, labels, outliers, validation The common trap is treating participant group names as final navigation labels. Raw labels reveal language and mental models, but they may be inconsistent, too broad, funny, or meaningful only to that participant. Prepare cards Create clear cards for real destinations: SSO settings, API keys, webhooks, billing contacts, invoice history, approval rules. Card labels should be understandable without giving away the category you hope participants choose. Find clusters Look for…
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