Build Dashboard Hierarchy Around the First Question
Prioritize dashboard layout decisions around the user's primary question and follow-up actions.
Dashboard overload A support director needs to know which queue is at risk before standup. Equal-weight metrics force the user to build the story alone. Hierarchy sequence Question -> evidence -> action A dashboard becomes usable when it reflects the order of the user's decisions, not the order of the database tables. Metric wall Show every KPI at equal weight. The layout reads like a decision, not a spreadsheet. Hierarchy should make the user's first question visually unavoidable. 01 Question 02 Evidence 03 Action Name the top job The director has 60 seconds before standup.
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