Triage a Vendor Outage Without Thrashing

Open enrollment outage Benefits platform unavailable at 14:05, P1 may apply, HR has a same-day employee deadline. The first choices decide whether the team gets control or chaos. Outage triage Classify -> evidence -> escalate -> communicate -> learn Use the SLA to anchor facts and the risk lens to decide urgency. Shortcut Ask everyone to chase the vendor for an ETA. A controlled incident instead of parallel panic. One incident, one clock, one owner, one update rhythm. 01 Classify 02 Evidence 03 Escalate 04 Apply

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