Use evidence and business context to discuss an SLA reset with a vendor.
Ramon R Vendor account director 1 Facts 2 Gap 3 Options SLA reset 20 sec The vendor is meeting the old SLA while the business has moved to overnight customer support. If Iris frames this as vendor failure, the discussion turns defensive before the real design work starts. 38% P1 issues now overnight 0 overnight SLA coverage SLA conversation
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