Categorize common SLA metrics by the management signal they provide.
Sort each SLA metric by the management signal it provides. Outcome Reliability Responsiveness Quality Risk Payroll file accepted by bank before 16:00 deadline Platform available during agreed service window P1 incident acknowledged within 30 minutes Repeat incident rate within 30 days Critical vulnerabilities remediated within SLA Customer orders transmitted without data defects Disaster recovery test completed with evidence Failed jobs automatically retried within service window Root-cause fixes pass validation without reopening Escalation owner responds to missed-update alert
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