Redesign One Survey Ask
Revise one survey or feedback ask to reduce burden and improve decision quality.
Revise one active VoC survey, in-app prompt, or post-interaction question so it maps to one decision and one follow-up path. Pick a real ask that customers receive today: post-support CSAT, onboarding pulse, relationship NPS, cancellation reason, renewal feedback, or public-review response workflow. My commitment: I will revise [survey/ask] so its primary decision is [decision]. The metric/question will be [NPS/CSAT/effort/open text] because [fit]. I will remove [unneeded question or duplicate ask], add/keep [reason or permission prompt], and route responses about [theme] to [owner] within [time window]. In 3 days, check whether the revised ask has a decision owner, a shorter customer…
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