VOICE-OF-CUSTOMER5 MIN READ
Sort NPS, CSAT, and Effort Questions
Match common CX metrics to the decision they best support.
Sort each measurement question into the metric family it best represents. NPS relationship loyalty CSAT transaction satisfaction Effort / friction signal How likely are you to recommend us to a colleague? How satisfied were you with your support chat today? How easy was it to complete your renewal? Based on your overall experience, would you recommend our product? How satisfied were you with onboarding? How much effort did it take to import your data? metric comparison sort buckets anti-pattern callout
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