Run 5 Whys on a Low Certification Pass Rate
Apply 5 Whys to identify a root cause behind a vocational certification pass-rate drop.
Certification pass rate fell from 76% to 61% in one cycle, and the first explanation is that students did not study enough. 5 Whys: keep asking evidence-backed why questions until the cause points to a fixable process. The common trap is stopping at student blame. 'They did not study' may describe a symptom, but it does not reveal which school process failed to prepare, practice, or detect the gap. Why 1 Why did pass rates drop? Students missed dosage-calculation items at a much higher rate than vocabulary items. The first answer uses item-level evidence, not a general impression about effort.…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in