Sort Problems Before You Create Training

Sort each documentation problem by the intervention it most needs. Training gap Process/job aid gap Tool/resource gap Accountability/ownership gap New advisors cannot explain which attendance code applies to make-up labs Staff use three different versions of the externship clearance form The student-information system logs users out before long notes save No one checks whether weekly file reviews actually happened A policy update was announced in email but no quick-reference was added to the workflow Career advisors do not know how to document employer-contact outcomes The only document scanner is shared by three departments and often unavailable One department repeats the…

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