VOICE-AI-AGENTS5 MIN READ
Align Recording Consent Owners
Use RACI to clarify decision rights for call recording and AI disclosure language.
Samir S Legal counsel R Responsible A Accountable C Consulted Launch blocker 20 sec The conflict Legal and support have competing edits to the AI disclosure line. Product is trying to merge both by launch day. The risk is decision ambiguity: a compliance control becomes a copy debate. 48h to launch 4 functions editing copy
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