Commit To Shadow-Log Review
Create a specific commitment to review shadow logs and act on one voice-agent pilot learning.
Run a voice-agent shadow-log review for a live or simulated pilot. a voice-agent pilot where low-confidence turns, handoff notes, or repeated caller intents need review within 48 hours By [day/time], I will review [number] voice-agent calls from [intent or cohort], tag the top [failure pattern or risk], and choose one PDCA action: keep, change, restrict, or hand off. I will write the decision in [pilot log or release note] with the evidence used. In 2 days, check whether the review happened, what pattern was found, and what action was taken. Review the first 25 low-confidence turns from an order-status voice-agent…
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