Low-Confidence Repair Deck
Recall repair patterns that satisfy relevance, clarity, and enough information in unclear voice turns.
Core rule What should a low-confidence repair do first? Name the useful uncertainty: what the agent heard and what it still needs. This satisfies relevance and clarity without pretending full understanding. Line choice Which repair line is more cooperative? The stronger line gives enough information to make the next turn easy. Objection The caller says, 'Why are you asking again?' Use this when the agent must clarify a high-impact field. Your line I want to avoid changing the wrong detail. I heard the account, but not the service address. Please say just the service address. Do not blame audio quality…
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