Use PDCA to define pilot hypotheses, measures, changes, and rollout decisions for a voice AI agent.
Pilot discipline The agent demo works, but the pilot has no falsifiable hypothesis and no decision rule. Without PDCA, the team may scale a system that merely sounded good in curated calls. PDCA Plan -> Do -> Check -> Act Use the pilot to test a measurable claim, not to seek general approval. Each step should create evidence for a decision. Shortcut Run the pilot and ask stakeholders if it felt good. A pilot that produces a decision. The pilot should be small enough to control and clear enough to learn from. P Plan D Do C Check Make it…
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