VOICE-AI-AGENTS5 MIN READ
Push Back On Humanlike
Use the Double Diamond to redirect vague voice-agent feedback into discovery and definition.
Renee R VP Customer Operations D1 Discover D2 Define D3 Develop Stakeholder push 20 sec The ask Renee says the pilot voice agent 'needs to sound more human' before next week's executive review. If you accept the phrase literally, the team may tune voice style while missing the actual caller friction. 12s silent eligibility lookup 1 wk until exec review
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