Sort AI Risk Controls

Sort each voice-agent oversight task into the NIST AI RMF function it primarily supports. Govern Map Measure Manage Name the executive owner who can pause a risky intent. Document caller groups affected by collections automation. Sample 100 calls weekly for hallucinated policy language. Disable refund explanations when stale-policy defects exceed threshold. Define approval rules for changing AI disclosure copy. List harms if shutoff-prevention calls are misrouted. Track seven-day repeat contacts by automated intent. Route low-confidence medical-instruction calls to a nurse queue.

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