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VOICE-AI-AGENTS5 MIN READ

Sort Release Requirements

Classify voice-agent launch requirements into Must, Should, Could, and Won't for this release.

Sort each voice-agent release requirement into its launch priority for a one-week pilot. Must have Should have Could have Won't this release Approved AI disclosure and call-recording consent line. Low-confidence handoff path with context notes. SMS confirmation after completed appointment changes. Custom branded synthetic voice selected by marketing. Spanish-language automation without tested Spanish QA set. Dashboard showing containment, repeat contacts, and QA defects. Sentiment trend report for weekly stakeholder readout. Small-talk jokes during queue waiting.

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