Use a converge-diverge sequence to turn a feature request into a testable requirement.
The request A regional director asks for SMS alerts for every delayed order, but support warns that customers already complain about too many messages. If the team accepts the solution as stated, the requirement may increase notification fatigue. Double Diamond for requirements Diverge on the problem before converging on the requirement Use the first diamond to understand the need and the second to choose a verifiable solution. Request Build SMS alerts for all delays A requirement that can reject noisy or low-value alerts. A requirement should be the result of problem framing, not the first implementation idea. 01 Discover 02…
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