Walk a New POS Rollout
Apply ADKAR to sequence communication, training, support, and reinforcement for a POS rollout.
Change under service pressure A new POS is scheduled for Friday. Staff are anxious because refunds, tabs, and split bills are where mistakes become visible to guests. If the team learns the system only during live service, every guest becomes part of the training plan. Framework ADKAR: Awareness, Desire, Knowledge, Ability, Reinforcement ADKAR works because it treats adoption as a sequence of barriers, not a single announcement. Shortcut Send video, hope for adoption. The team is ready before guests feel the change. Match the intervention to the adoption barrier in front of you. 01 Reason 02 Practice 03 Sustain Create…
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