Walk a QA Calibration Dispute Without Picking Sides
Resolve a QA calibration dispute by moving from opinion to evidence.
Calibration fork A cancellation call receives two QA scores: 71 and 89. The disagreement is now bigger than the coaching point. If the standard is unclear, every coaching conversation downstream weakens. Process discipline DMAIC Define the scoring gap, measure whether it repeats, analyze likely causes, improve the rubric or examples, and control the fix through future calibration. Reflex Argue the score until someone gives in. The room improves the scoring system instead of picking a winner. Treat scorer disagreement as a signal about the process. 01 Define 02 Measure 03 Improve 04 Try
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in