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ACCOUNT-MANAGEMENT5 MIN READ

Walk an Expansion Path Without Pitching Too Soon

Sequence an expansion motion through proof, stakeholder alignment, and validation before proposal.

Expansion signal The customer hints that another department has a similar problem, but no one from that department is in the QBR. A premature proposal can convert curiosity into pressure. Expansion path Identify -> Align -> Validate Expansion readiness forms when a proven outcome connects to an adjacent stakeholder-owned problem. The QBR can surface the signal, but the next step should lower uncertainty. Shortcut Create a quote because the champion sounded excited. The customer co-owns the expansion logic. Expansion should feel like the next step in the customer's plan, not your next step in forecast. 01 Signal 02 Owner 03…

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