Walk From Feedback Noise to PRD Evidence
Use feedback as PRD evidence by separating signal, segment, context, and solution requests.
Evidence noise Tickets, sales escalations, executive anecdotes, and usage data all mention exports. The PRD needs evidence without letting the loudest anecdote define scope. Evidence discipline Separate pain from requested solution Feedback should be sorted into problem, context, solution request, and uncertainty before it becomes PRD evidence. Reflex Quote the loudest customer and build the request The PRD names the real problem and keeps alternate problems visible. Feedback is evidence after it is classified, not before. Cluster pain Step 1 Support tickets say "CSV is broken." Sales says "exports are embarrassing." Executives ask for charts. What is the strongest first…
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