EXIT-INTERVIEWS5 MIN READ
Walk From Headline to Root Cause
Use root-cause questioning without turning the exit interview into interrogation.
root-cause-chain symptom-vs-condition fresh-application-node The headline A leaver says the workload was impossible. The same word can hide several different causes. The principle Trace cause without interrogating Use neutral follow-ups to move from symptom to changeable condition. Do not chant why Ask what caused the pattern and where it entered the system. A fixable work-system hypothesis. Respectful root-cause inquiry turns exits into prevention learning. Symptom Step 1 Elena says workload was impossible. What is the best first follow-up? Pattern
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