Walk From Heat to Interests
Move a heated conflict from accusation to interests through three process choices.
Board metric conflict Marketing and Data Science are arguing publicly about the active-user definition 24 hours before a board packet is due. If you solve only the metric, the governance conflict will return next month. TKI + interests + mediation Contain -> Interests -> Criteria Use a collaborating stance, but make it structured. A hot conflict needs process before creativity. Shortcut Pick a metric now and hope people accept it. A decision that is usable tomorrow and less fragile later. Collaborating works when it has enough structure to stop the room from fighting every layer at once. 01 Contain 02…
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