Walk a Mediation Between Two Reports
Structure a mediation so two reports leave with a concrete agreement.
Team conflict Two team leads are clashing over client ownership. One removed copy from the deck; the other escalated in Slack. The client has noticed the delay. If you mediate motives, you will leave with more polished resentment. Intent vs impact Moment -> Impact -> Agreement The mediator's job is to make the conflict concrete enough that the team can design a new rule. Referee Decide whose story is more reasonable. Both people leave with a behavior they can follow. Intent can be discussed, but impact gives the repair its starting point. 01 Set frame 02 Hear impact 03 Make…
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