Walk The Priority Logic For A Broken Journey
Sequence the choices involved in prioritizing a broken customer journey.
The situation The journey map shows many painful interactions, but only one can receive meaningful attention this sprint. Without a priority sequence, the room will default to noise, politics, or ease. Journey logic Evidence -> leverage -> ownership A pain point should rise only after it proves three things: it is real, it changes the journey materially, and someone can act on it. Shortcut Jump to the visible symptom. The team fixes the right customer moment instead of the loudest artifact. Real, decisive, and ownable beats loud, dramatic, and ambiguous. 01 Evidence 02 Leverage 03 Ownership 04 Fresh apply
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