Apply Kanban flow principles to reduce HVAC service overload and improve completion reliability.
Flow problem A senior tech has six half-open jobs and dispatch keeps adding more because she is the best troubleshooter. Starting more work can slow every customer down. Decision walk Kanban flow for HVAC service Kanban improves service delivery by visualizing work, limiting work in progress, and managing flow from request to completion. Start more Every urgent call gets added Shorter cycle time and fewer abandoned updates Flow improves when the system stops pretending half-done work is capacity. 01 Visualize 02 Limit 03 Unblock The board currently has only 'scheduled' and 'done.' What state should the manager add first?
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