Use value stream mapping to identify one high-leverage flow improvement.
A mixed purchase customer needs soil, mulch, and shrubs but loops through the yard four times before paying and loading. Value stream map the customer path: steps, waits, loops, and information gaps. The common shortcut is to blame the yard layout and request a redesign before measuring where the time is lost. Define value Value is the customer leaving with the right plants and materials, paid for and loaded safely. This prevents the map from optimizing internal convenience over customer completion. Walk the current path Follow one real purchase: cart corral -> soil aisle -> SKU help -> shrub aisle…
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