Walk the Decision: High-Volume Escalation Triage

The situation The business need is not “know more facts.” It is “apply the same label standard correctly every time, at speed.” That moves the decision toward dataset quality and evaluation rather than toward retrieval freshness. The framework Stable judgment ladder Confirm the taxonomy, prove the prompt, inspect failure patterns, and fine-tune only when the remaining problem is stable repeated behavior. Shortcut to avoid Calling it a fine-tuning problem before the taxonomy or prompt is even stable. Training amplifies clarity; it cannot create it from chaos. A training set should crystallize a stable judgment, not compensate for a blurry one.…

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