Walk the Decision: The Handbook Changes Every Friday
Follow a stepwise decision path toward retrieval when source material changes frequently.
The situation Employees expect a current, citable answer, not just a confident one. A wrong policy answer creates operational cleanup and trust loss. The cost comes from staleness, so the decision path should test freshness before customization. The framework Freshness-first decision ladder Ask whether the answer is defined by changing documents. If yes, retrieve the current source. Then use prompts or training only to shape how the answer is delivered. Shortcut to avoid Treating handbook answers like a stable behavior problem. Grounding comes before polishing. Current evidence beats memorized snapshots when policy moves. Source test Where does the correct answer…
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