Walk the Emotion Spike
Sequence a pause, story check, and DESC/NVC script when emotion spikes.
Emotion spike In a steering meeting, someone says Erin's team is the bottleneck and several leaders turn toward her. The issue may be real, but Erin's first reaction could turn it into a status fight. Pause -> Story -> Script Regulate before you articulate The first job is not to win the point. It is to keep enough safety and clarity for the point to become discussable. React Defend the team immediately. A tense claim becomes a specific handoff conversation. Your first sentence should lower threat and increase specificity. 01 Pause 02 Story 03 Script First ten seconds Erin feels…
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