Walk the Room From Abstract to Concrete
Sequence an explanation from abstract strategy to mechanism, concrete example, and action.
The foggy phrase Leila has to explain customer-centric routing to supervisors who will change tomorrow's pick plan. Agreement is not enough; the phrase must change an operational decision. Concrete ladder Decision -> mechanism -> example -> prediction Move the room down from a label to an action they can forecast. Vague label Sounds aligned, changes little Prediction Understanding shows up when the listener can predict the next case. 01 Decision 02 Mechanism 03 Step 1 The supervisors ask what customer-centric routing means for tomorrow. What should Leila identify first?
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