Walk the Underperformance Conversation
Navigate an underperformance conversation without losing safety or accountability.
Performance gap A senior analyst missed two month-end deadlines. The team covered both weekends, and frustration is starting to harden into a story about commitment. The risk is not only the missed work. It is the silent story forming around it. Crucial Conversations Safety -> Facts -> Explore -> Commit The skilled path keeps two things true at once: the person is respected, and the pattern must change. Verdict Lead with the conclusion and trigger identity defense. The issue is clear enough to change and safe enough to discuss. People can study a hard fact when they do not feel…
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