Clarify Handoffs With RACI
Recall RACI roles for warehouse handoffs and use them to prevent orphaned tasks.
RACI What does RACI separate? Objection “Everyone is accountable for customer orders.” A hot-order exception has multiple departments involved. Your line “Everyone cares about the order, but one role must own the final exception outcome or the handoff will drift.” Do not confuse shared concern with accountable ownership. It keeps accountability clear while respecting cross-functional work. Consulted vs informed When should inventory control be consulted rather than merely informed? Consulted roles shape the decision; informed roles need status. Exception rule What is the RACI smell in a warehouse exception? Multiple accountable owners or no accountable owner. Both create drift: either…
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