Use value-stream mapping to distinguish value-added time from waiting in receiving.
Dock-to-stock averages 13 hours, but only 80 minutes are active handling. Value-stream mapping separates process time from waiting time across material and information flow. Adding dock capacity because the dock looks busy can miss the wait state that actually drives lead time. Before Receiving asks for another dock door because trailers are visible and stressful. After The map shows ASN and QA waits dominate elapsed time, so the team pilots faster exception response. Draw the flow Trailer arrival → unload → count → ASN match → QA release → putaway Keep the customer-visible process boundary intact: from arrival to stock…
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