Use fishbone categories to separate people, method, machine, material, measurement, and environment causes.
Sort each pack-error clue into its fishbone category. Method Machine / technology Material Measurement Environment People / training New pack SOP says scan after sealing instead of before sealing Scanner confirmation lags two seconds during peak Wi-Fi load Two substitute cartons have nearly identical print and size Dashboard counts reprinted labels as separate pack errors Aisle lighting glare makes two shelf labels hard to read Temporary associates were not shown the exception screen
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