Watch The Self-Checkout Triangle
Identify the self-checkout behavior that needs service intervention before loss occurs.
One station breaks the item, scanner, bag sequence. Find the behavior that needs a neutral service intervention. Premium razor pack moving directly from hand to bag Correct. The item skipped the scanner corner of the triangle, so service intervention is timely and justified. Customer using produce lookup screen Produce lookup can be slow, but it is part of the normal self-checkout process. Customer shopping with a stroller near the station A stroller is not a loss signal by itself. Focus on item movement and transaction behavior. Associate standing near the help lane The associate location is useful. The issue is…
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