Commit to a boil-water RACI
Commit to drafting a RACI for boil-water advisory decisions and communications.
Draft a RACI for a boil-water advisory or pressure-loss communication workflow. A cross-functional incident where operations, water quality, communications, customer service, and leadership must act quickly. For [incident scenario], Accountable for advisory recommendation is [role]. Accountable for issuing decision is [role]. Responsible for affected-area map is [role]. Responsible for customer message is [role]. Consulted before publish are [roles]. Informed immediately after publish are [roles]. The decision clock is [minutes] from trigger confirmation. In 3 days, confirm whether the RACI draft exists and whether at least one named role has reviewed it. A pressure zone drops below the advisory trigger after…
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