WATER-UTILITY-MANAGEMENT5 MIN READ
Coach the valve miss without blaming the crew
Use Five Whys coaching to investigate a missed valve isolation without stopping at blame.
Crew Lead Marco ML Night repair crew lead 1 Impact 2 Why 3 Control After the miss 20 sec Valve isolation review The wrong valve was closed, a school-zone outage ran 45 minutes longer, and the crew is defensive. A blame review may feel decisive but leaves the same trap in the system. 45 min added outage time school zone affected 10 min
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