Improvement Tools Deck
Choose the right improvement framework for common water utility problems.
Tool choice Investigation vs prevention Five Whys looks backward to learn; FMEA looks forward to prevent. Objection "We do not have time for a framework; crews need to fix the issue." Operational pressure makes structured improvement feel slow. Your line "Use the lightest tool that changes the next action: Pareto to focus, Five Whys to find a control, PDSA to test before scaling." Skipping structure can make the same issue return next week. It positions frameworks as field-speed support, not paperwork. PDSA When should you use PDSA? When you have a change theory that should be tested small before scaling.…
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