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WATER-UTILITY-MANAGEMENT5 MIN READ

Stand up command before the incident sprawls

Apply incident command principles to structure the first hour of a suspected water contamination response.

First hour A routine sample returns E. coli positive after hours. Five groups are already messaging separately. The response can fail from coordination drift before the technical facts are complete. ICS principle Command, objectives, roles, communications Use ICS as a lightweight structure: name command, set immediate objectives, assign functional roles, and define the next decision time. Text storm Everyone updates everyone, facts fork, and no one owns the decision. People can move fast without inventing their own chain of command. ICS scales by function: one person may hold several roles, but no critical function should be unnamed. 01 Command 02…

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