WATER-UTILITY-MANAGEMENT5 MIN READ
Brief the mayor without overpromising
Use SBAR to brief an executive stakeholder on operational work without hiding uncertainty.
Mayor Ellis ME Executive stakeholder S Situation B Background A Assessment The call 20 sec Pressure zone concern Residents are calling about brown water after planned valve work. The mayor wants to know if the utility has this under control. The wrong reassurance can become tomorrow's trust problem. 6 blocks reporting discoloration 0 pressure-loss alarms
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