Use ADKAR to prepare customer-facing teams for a rate change conversation.
Jules JS Customer service supervisor A Awareness K Knowledge R Reinforce Before launch 20 sec Rate increase prep Finance has approved numbers, but customer service needs language that works with upset customers. The first bill is where strategy becomes a conversation. 7.8% rate increase 2 major projects funded
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in