Use GROW questions to move a panicked client from fear to a concrete next action.
Marina M Retired client 1 Goal 2 Reality 3 Way Forward The call 20 sec Client voicemail "I saw the market drop and I want to stop the bleeding. Can we move to cash today?" The client needs agency, not a lecture. The formula GROW in one call Goal -> Reality -> Options -> Way Forward Start with what the client wants protected, check current facts, create options, then agree the next action.
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