Walk the Exception Path
Design an exception path that preserves automation value and human control.
The incident A standard quote automation hits a strategic deal with custom payment terms and no defined route. The routine path works only if abnormal work has a path too. The model Standard lane plus exception lane Automate the high-volume standard path, but design visible stop-and-route rules for non-standard work. Fast standard quotes and safer strategic exceptions. Exceptions should be detected and routed at the point they appear. 01 Detect 02 Route Step 1 The quote request includes custom payment terms not found in the approved terms list. What should the automation do first? Step 2 The automation has detected…
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