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KEY-ACCOUNT-MANAGEMENT5 MIN READ

When Procurement Demands a Renewal Discount

Use BATNA thinking to respond to a discount demand without reacting from fear or giving away value without a trade.

Titan Foods demands 12 percent off six days before renewal signature. You have value proof, but procurement says the approval will stop without a concession. Your move needs to protect the relationship, test alternatives, and avoid giving value away for free.

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