Where complementarity actually comes from
Explain the two sources of human-AI complementarity and how they affect task routing.
Complementarity comes from useful difference, not from adding a human reviewer after every AI output. Sources of human-AI complementarity Information asymmetry Who knows what? context gap Capability asymmetry Who processes better? skill gap Routing decision Who leads this subtask? handoff Verification gate Who checks consequence? trust Different information creates value Different capability creates value Which team design is most likely to create real complementarity? AI groups customer notes, account managers interpret relationship risk, and both draft intervention options.
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